Privacy Policy

If you use our enquiry form

We collect information via our enquiry form, we collect your name, email address and telephone number and your contact email address. In some circumstances we collect business data that may be considered to be personal data such as the name of your business and the type or legal status of your business. We need to collect this for the legitimate business purpose of processing your enquiry (we collect both email and telephone contact details in case we cannot reach you using one of these).

The form automatically creates a digital file for you in our Customer Relationship Manager (CRM) software, which is hosted by our hosting provider Heart Internet. The digital file is stored indefinitely. We may use the data to contact you in the future where we have a legitimate interest in doing so. you may ask for it to be deleted in accordance with your rights which are confirmed in the Information Access section below which describes how you can manage your personal information.

If you use our live call back service – form

If you use the "Call Back Button" service, we will collect your name and email address if you provide this and any other personal information that you volunteer to us. This is used for the legitimate business purpose of handling customer enquiries in real time and then following up with either an email message or live telephone call. The data is stored by us and the VoIP telephone provider Twilio. in the EEA and sometimes the US. If the data is stored in the US it is done so under the EU-US privacy shield framework (which provides protections for an individual's personal data when it is transferred from the EU to the US). The digital file is stored indefinitely. If you are new customer, the personal data you include in your chat may also be used to create a digital file for you in our Customer Relationship Manager (CRM) software (see the section above for further information on data held on our CRM system). Twilio are our voice over internet provider and retain digital copies telephone calls on our behalf Please see Twilio's privacy policy for more information on how they use your data. https://www.twilio.com/legal/privacy.

If you email us

Any email sent to us, including any attachments, may be monitored by us for cybersecurity reasons. Email blocking software may also be used. Driveaway Motoring Services Ltd has a legitimate business interest in using your email address, and any personal data included in your message, to resolve and respond to any issues raised. Your email will be handled in line with our policies, depending on the nature of your enquiry.

We use our customer relationship platform to process all inbound emails, all outbound emails are sent through our email exchange Jango mail. All inbound and outbound emails are stored on the CRM system hosted by heart Internet. Jango mail store emails in in the EEA and sometimes the US. If the data is stored in the US it is done so under the EU-US privacy shield framework (which provides protections for an individual's personal data when it is transferred from the EU to the US). The data is stored indefinitely.

Emails sent to named individuals within Driveaway Motoring Services Ltd (e.g.vince@driveawaymotoringservices.co.uk) will be stored on our systems indefinitely for the legitimate business purpose of resolving your enquiry and then checking how enquiries have been dealt with, but will not be processed for any other purposes.

Main Driveaway Motoring Services Ltd and its product websites

Main Driveaway Motoring Services Ltd and its product websites as listed above use a third-party service, Google Analytics, to collect standard internet log information (your IP address, browser, and type of device) and details of visitor behaviour patterns (where you joined our site from, the path you take through our site and where you leave). We do this for the legitimate business purpose of monitoring the number of visitors to the various parts of the site and engagement levels, which in turn enables us to make improvements. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Driveaway Motoring Services Ltd also uses cookies on its websites. You can read more about how we use cookies in our Cookie Policy. This Privacy Policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

If you join our mailing lists

If you use any of the listed domain mailing lists, we will collect your name and email address if you provide this and any other personal information that you volunteer to us. This is used for the legitimate business purpose of providing the information you have requested.

The form automatically creates a digital file for you in our Customer Relationship Manager (CRM) software, which is hosted by our hosting provider Heart Internet. The digital file is stored for a period of up to six months from the last email sent to you from our mailing lists.

How we share your data with our third-party suppliers

• Jango mail, Mailjet, and Twilio (SendGrid) for our email services
• Heart Internet ltd, Fasthosts Ltd, Team Blue internet services Ltd who provide website hosting
• Microsoft UK who provide our office & email system hosting
• Google.com (analytics) who prove website tracking and statistical services
• Eventbrite who support our event registration and billing
• GoToWebinar or Zoom who provide our webinar hosting platform

In all cases, the servers where your personal data is stored and processed are located in the European Economic Area.

Sharing your data with 3rd parties

Should you register for any Driveaway Motoring Services Ltd event or download any 3rd party content, we may pass your contact information to 3rd parties who either a) are partners of the event in question or b) are providers of the content you have downloaded. In the process of registering for an event or accessing content, you will be reminded of the fact that your data will be shared with named 3rd parties and specific consent will be requested.

What we do with your information

We use your personal information to send you an email or communicate by text or telephone to communicate the product, service or report that you have requested

If you opt-in (Affirmative action) to join one of our mailing lists, we will use your personal data to operate your subscription to the mailing list you have chosen to join. We will retain your personal data for up to six months after the last email sent to you from our mailing lists

How long do we keep your data for?

We keep your personal information in line with our data retention policy dependant on the medium by which the data was provided, the details for each is mentioned above. This means that we will remove data which have collected directly from you from our systems if we haven't had any direct contact with you in line with the stated period. (this period typifies the maximum length of time that a contract could be in negotiation with us).

For data provided to us by our clients, we are governed by their data retention rules as specified in their privacy notices.

In certain circumstances, we have a statutory obligation to keep your personal information for a set period of time for example financial information (normally 6-7 years) for financial auditing purposes

Links to other websites

We link our website directly to other sites. This privacy notice does not cover the links within our site linking to other websites and organisations. We encourage you to read the privacy statements on the other websites you visit.

Sale of business

In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers’ advisers and will be passed on to the new owners of the business. It is therefore intended that any consents given above or on the relevant pages will benefit any purchaser of our business.

Your use of our services

Please be sure you are aware of these policy terms while you use our site. should our terms change these will be shown on this page, and we may place notices on other pages of the web site, so that you may be aware of the information we collect and how we use it at all times.

How to keep your personal information up-to-date

It’s important for both you and us that your personal information is correct. If you believe this not to be the case and you are registered on this website, then please log-in and update your details in the “my login” section. If you do not have a website account with us then please e-mail the amended details to  admin@driveawaymotoringservices.co.uk and we will contact you to verify your identity.

How you can find out about the information we hold about you

You have the right to request a copy of the information that we hold about you.

If you would like a copy of some or all of your personal information, please email or write to us using the contact details in this policy.

We will get in contact to verify your identity and If we do hold information about you we will: give you a description of it

• tell you why we are holding it
• tell you who it could be shared with
• let you have a concise and clear copy of the information

Our legal basis for processing your personal information

The basis of our processing will be under the basis of “Personal consent” or “contractual obligation” dependant on the consent requested or service for which we you have requested that we are holding your data for. In simpler words we need and use your personal information for providing the services you have requested or have contracted with us.

However, when we are communicating with you regarding products and services you may be interested in receiving from us or our clients in the future our basis for processing is our legitimate interest (As we are communicating with you in the context of your corporate activity and identity and not in relation to your private life we believe this to be reasonable and fair behaviour in the context of our audience. Of course, you will always have the opportunity to object as detailed below.

Is your data used for any automated decision making?

We do not process personal data for the purpose of automated decision making

Will your information be transferred outside the European Union?

From time to time our suppliers may store and process your data in the United States and the European Union.

When this occurs, your personal data is safeguarded by our policy of using suppliers who hold a current Privacy Shield certification for their US- based operations or under European GDPR regulation registration for European data.

Asking us to suppress or remove your personal information

Should you wish to not receive information from us in future then you can quickly action this by clicking the unsubscribe link you will find on our marketing e-mails or by sending your details to dmin@driveawaymotoringservices.co.uk and we will quickly suppress your data.

Should you further wish for us to remove your information entirely (and assuming we have no other obligation to keep it) then please let us know and we will do this – but we would encourage you to let us use it for suppression purposes only.

Alternatively, you can write to us at:

Driveaway Motoring Services Ltd, Unit 9,
Vantage Business Park ,
Vantage Close Sheffield,
S9 1BG

What to do if you have a complaint

Driveaway Motoring Services Ltd tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints very seriously. We encourage you to bring make suggestions on how we might improve our processes and procedures and will immediately review matters that you may consider to be misleading, unfair or inappropriate.

If you have a complaint, please contact our Data Protection Officer at admin@driveawaymotoringservices.co.uk who will deal with your request promptly.

Or write to the data protection officer at the address above.

Please address your correspondence to Vince Carter who is the company data protection officer.

If you are still not satisfied with the way your complaint was handled, you can refer your complaint to UK Information Commissioner’s Office. https://ico.org.uk/concerns/

Our privacy policy which describes our services and the details of our processes and suppliers may be changed without notice, and consequently the details may change at any time in the future. You should visit this page regularly to check for changes